Shipping policy

Order Processing

Any purchase on our site is an agreement by the customer to abide by the below policy.

 

Order Processing

 

On average, orders containing available-to-ship items are processed and dispatched within 3-4 business days, although this is not guaranteed. Orders containing preorder items will ship as 1 fulfillment once all items are available to ship.

 

The estimated shipping times that are displayed at checkout are from the point of dispatch

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We have a variety of shipping options available at checkout depending on your location. The shipping methods available to you and their respective costs are presented and calculated at checkout.

 

As stated above, the estimated shipping times that are displayed at checkout are from the point of dispatch. They are not from point of order creation.

 

Please note, when delivery times are given, these are unguaranteed estimates. The vast majority of orders arrive within the given timeframe. For reasons out of our control, sometimes there may be shipping delays. We aim to dispatch orders as fast as we can. From this point, we cannot be held responsible for delays caused by the shipping provider.

 

Tracked as Delivered but not Received

First, please confirm that the shipping address is correct for your order. We cannot be held responsible for items delivered to an incorrect address that we were given at checkout.

 

If your address is correct, please inquire with your local carrier and post office. They will be able to provide more information and guide you on your next steps. We are only privy to the same tracking information as you. Unfortunately, it is quite common for carriers to prematurely or incorrectly update tracking information. Please also check to see if perhaps a neighbor may have received a package for you.

 

If your package was sent with USPS, a missing mail search would need to be conducted and concluded by USPS before we can take any potential action. Your post office will be able to guide you on the steps to take. No refund or replacement can be processed unless a missing mail search has been conducted and USPS has officially declared a package lost. We are unable to take any action before this point. Feel free to contact us for more information on the steps you can take with USPS.

 

Please note, neither the retailer nor the shipping provider can be held responsible for items stolen from an individual's property after delivery. If a package has been successfully delivered to a shipping location but then potentially stolen from said location, we are unable to process a replacement/refund.